Orders would be shipout in 1-2 days after you placed it (Monday to Friday, not including bank holidays). We will choose DHL,UPS,Fedex ...etc to ship your order .For the Customers from EU, Your order would be ship from our Netherlands
Warehouse,You would not be Taxed again.
If you would like to change your shipping address after you have placed your order, please request it by contacting us and we will be happy to assist you. If the new address is out of the postal code service area, we will offer you alternative shipping options.
If you would like to change your delivery time, please request it by contacting us and we will be happy to assist you.
If you are unavailable to receive your order in the arranged location, we will contact you and attempt to redeliver. If we are unable to redeliver, the order will be returned and you will be refunded minus the shipping cost.
grandeourthe.be is happy to accept cancellations, for any reason, up to the moment your order has been processed by the boutique. Please have in mind about our shipout time, which means that you will have a 1-2 days window for cancellations. After that, you will not be able to cancel your order, but you may return it. For instructions on how to do this, please refer to our cancellations page.
grandeourthe.be offers a free collection service to all customers.
To book a free returns pick-up:
We will e-mail you with your Returns Merchandise Authorisation (RMA) number, confirmation of your collection time and address, a booking reference number and returns documents.
For EXPRESS returns, please contact the Customer Service team on firstname.lastname@example.org.
Please note: if you are returning items to multiple boutiques, you will need to request a return collection for each boutique. Simply visit the My Account section of the site to arrange additional collections.
Please note that you have 30 days to contact us upon the pickup of your return to ensure that we have acknowledged it and received the product. If you contact us after this 30 days period, we cannot guarantee a refund.